Associate, Office Experience & Supply Chain Support

Job Description

Associate, Office Experience & Supply Chain Support

At Sony Music Entertainment Canada Inc., we fuel the creative journey. We have played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We have nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we are committed to artistic integrity, transparency, and entrepreneurship.

Reports to: Vice President, People Experience

Work Location: Liberty Village, Toronto

Salary Grade: 2 9

Salary Range: $5 6 ,000 to $ 60 ,000 CAD

Job Type: Full Time, Permanent

Work Arrangement: At least five (5) days/week onsite, 8AM–4PM or 10AM-6PM

Job Description

The Associate, Office Experience and Supply Chain Support is responsible for advanced coordination and oversight of office operations, facilities processes, and employee experience initiatives. This role provides elevated support across logistics, vendor management, workplace safety, space planning, and operational projects.

The Role

The Associate, Office Experience and Supply Chain Support will:

• Greet and assist employees, visitors, couriers, and vendors professionally.
• Oversee front desk operations, including visitor check-ins, issuing temporary passes, and ensuring adherence to security protocols, while driving service improvements.
• Own front desk standards, workflows, and service improvements, including overseeing visitor check-ins, temporary passes, and security protocol compliance.
• Process and manage customer orders; resolve discrepancies.
• Respond to external and internal inquiries regarding order status.
• Communicate with the warehouse team to ensure timely execution of priority shipments.
• Support onboarding through workspace setup and access provisioning.
• Manage complex mail, courier, and logistics workflows.
• Update, maintain, and support the ongoing upkeep of the team’s internal SharePoint site.
• Track shipping costs and vendor performance.
• Oversee office supply programs and purchasing cycles.
• Create and manage Office Experience purchase orders; support financial reconciliation.
• Administer all access credentials and conduct periodic audits.
• Lead daily walkthroughs to assess cleanliness, maintenance, and safety needs.
• Oversee kitchen operations including stocking and dishwasher management.
• Manage preventative maintenance, vendor coordination, and facilities projects.
• Maintain emergency response tools and safety documentation.
• Maintain accurate seating charts and support workplace planning.
• Track Global Tech equipment inventory and support onboarding/offboarding.
• Support in-office event setup, takedown, days of significance, and catering.

Qualifications:

• 3–5 years of experience in office operations, facilities, or related roles.
• Comfortable performing basic office maintenance and hands-on tasks (minor repairs and assembling and adjusting furniture).
• Ability to safely lift and move items weighing up to 50lbs.
• Proficiency with Microsoft 365 applications (e.g., Outlook, Excel, Word, Teams, and PowerPoint).
• Strong project coordination and vendor management skills.
• Ability to work independently with high professionalism.
• Strong communication skills and attention to detail.

What We Give You:

• A modern, diverse, and innovative work environment.
• An investment in your learning & development.
• An excellent range of benefits, including health and dental group insurance, life insurance, short and long- term disability plans, group RRSP Pension plan, tuition reimbursement, an EAP program, Health and Lifestyle Benefit Plan.
• Winter recess (office closure Christmas through New Year’s).

We thank all applicants for their interest in exploring employment opportunities with Sony Music Entertainment Canada Inc., however only those selected for an interview will be contacted.

Sony Music Entertainment Canada Inc., is committed to Employment Equity and maintaining a diverse workforce. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our People Experience team. Reasonable accommodation will be determined on a case-by-case basis and your request will be responded to as soon as possible.