Auto Claims Advisor I

Job Description

<p><p>Join to apply for the <b>Auto Claims Advisor I</b> role at <b>TD</b>.</p>
<p>Work Location: Edmonton, Alberta, Canada<br/>Hours: 35<br/>Line Of Business: TD Insurance<br/>Pay: $49,050 - $73,600 CAD</p>
<p>TD Insurance is part of the TD Bank Group and offers a wide range of products including credit protection, life, health, travel, home and auto insurance. With over three million clients, our services are available through a network of more than 1,000 TD branches and online. Our General Insurance business is a national leader in group insurance and affinity marketing, and our Life and Health business is the number‑one provider of critical illness insurance in Canada.</p>
<h3>What You'll Do</h3>
<ul>
<li>Support customer claims from start to finish: arrange towing, set up appraisals and explain coverage under the policy terms.</li>
<li>Gather, organize and verify required information and documentation from all available sources.</li>
<li>Reconcile estimates from preferred vendors to ensure appropriate settlements for damage.</li>
<li>Maintain a positive file count and open/close ratio to contribute to team productivity.</li>
<li>Collaborate with internal partners and external vendors such as Enterprise and repair shops.</li>
<li>Research coverage scenarios and apply knowledge to claim files.</li>
<li>Provide clear claims processing requirements to customers and deliver timely updates.</li>
<li>Contribute to a positive work environment and participate as a team member.</li>
<li>Actively support process improvements.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>One or more years of claims adjusting experience is preferred; applicants without specific claims experience are also invited to apply.</li>
<li>Excellent customer service skills, dedicated to meeting or exceeding client expectations.</li>
<li>Superior time‑management skills and ability to thrive in a fast‑paced environment with competing priorities.</li>
<li>Proven ability to negotiate positive outcomes when reasonably possible.</li>
<li>Clear and professional written and verbal communication skills; active listening.</li>
<li>Strong investigative skills and ability to identify discrepancies or gaps in data.</li>
<li>Support for company process improvements.</li>
<li>Active pursuit of Chartered Insurance Professional (CIP) designation or other relevant continuing education preferred.</li>
<li>Provincial claims licensing may be required.</li>
</ul>
<h3>Benefits and Development</h3>
<p>TD offers a total rewards package that includes base salary, variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits, career development and recognition programs. You will have regular career, development and performance conversations with your manager, access to online learning and mentoring programs.</p>
<h3>Additional Information</h3>
<p>We are committed to fostering an inclusive, accessible environment. If you require accommodations during the interview process, let us know.</p>
<p>We look forward to hearing from you!</p></p>
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