Benefits Representative

Job Description

<p><b>Benefits Representative job opening in Toronto, ON</b></p><p><br></p><p>Our client is looking to hire top talent for a Benefits Representative job opening in Toronto, ON (TTC accessible). This is a fantastic opportunity for someone with some exposure to insurance / benefits processes and who is looking to get into a committed, permanent full-time role in a career opportunity. The right fit will be someone with a dynamic and outgoing personality, a calming, sensitive and professional approach, exceptional communication and employee relations skills and a key eye for detail. This position is currently working a compressed work week of Monday to Thursday, 8:30am - 5pm (typically Monday to Friday, 8:30am - 4:30pm).</p><p><br></p><p><b>Some of the responsibilities for this Benefits Representative job opening in Toronto, ON may include but not be limited to;</b></p><ul><li>Accepting and responding to a high volume of calls and emails with various questions, inquiries, concerns regarding employee benefits, claims etc (corporate call center)</li><li>Multitasking by documenting the calls while conversion with the employee in an office call-center type setting</li><li>Providing information and educating on coverage, adds/removals, claims, payments and more</li><li>Researching information to ensure accurate details are provided on either side; liaising between employee and insurance provider where required</li><li>Escalate any issues that are unable to be resolved on the initial interaction and ensure follow up</li><li>Ensure all verification documents, reports, etc are obtained and in the file; follow up where needed</li><li>Additional related tasks as required.</li></ul><p><br></p><p><b>The requirements for the successful candidate applying for this Benefits Representative job opening in Toronto, ON may include but are not limited to;</b></p><ul><li>At least 2 years of experience in group insurance or employee benefits related experience combined with additional call center experience</li><li>Excellent, patient and confident communication skills (both verbal and written)</li><li>Resourceful and strong interpersonal skills</li><li>High level of accuracy, detail and follow through</li><li>A focused and driven independent worker while thriving in a team-based environment</li><li>Ability to deal with sensitive and confidential information</li></ul><p><br></p><p>If you are interested in this Benefits Representative job opening in Toronto, ON, please apply today for consideration. Please note this is an on-site position walking distance to a TTC subway station and offers health and medical benefits, RRSP matching and more. <b>IMPORTANT NOTE </b>- this is not an HR opportunity so career growth within that arena is not offered, only within the benefits space.</p>