Bilingual Customer Care Specialist I

Job Description

<p><strong>Join The Hoya Vision Care Canada Team!</strong></p><p> </p><p>For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.</p><p> </p><p><br></p><p>We are currently hiring a Customer Care Specialist to work in our <strong>Mississauga, Ontario</strong> facility!</p><p><br></p><p> </p><p><strong>Shifts Available: Monday - Friday 9:30am- 6:00pm </strong></p><p><br></p><p> </p><p><strong>Pay Rate: $25+/hour </strong></p><p><br></p><p> </p><p><strong>What's in it for you?</strong></p><ul><li>Health/Dental/Vision Insurance</li><li>Tuition Reimbursement</li><li>RRSP Matching</li><li>PTO and Paid Holidays</li><li>And more!</li></ul><p><br></p><p><strong>What you'll do:</strong> </p><ul><li>Receive and handle incoming customer calls. (Order taking, work in process or other questions) Maintain expected minimum productivity level (55)</li><li>Follows SPECS protocol on all calls. Maintain QA score min 88%.</li><li>Understands and follows all SOP for all tasks.</li><li> Provide basic recommendations for product, technical and adaptation questions.</li><li> Basic knowledge of DVI - lab program screens; competently processes redo, credits, add notes, cancel jobs, tray change, account changes, etc.</li><li>Can provide job status updates.</li><li>Basic optical knowledge. (Rx basics, base curves, frame types.)</li><li>Trouble shoot basic problems (cut out issues, coating incompatibility, thickness, or base curve requirements)</li><li>Identify urgent or problem jobs and make appropriate communications, verbally and/or electronically, and/or using standardized stickers or forms. </li><li>When necessary, use web access links to look up incoming or delayed shipments from outsource labs.</li></ul><p> </p><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Prior Customer Service experience required</li><li>Optical lab experience, preferred</li><li>Bilingual in French, Mandarin and/or Cantonese, preferred</li><li>Strong communication skills</li><li>Strong computer skills</li></ul><p> </p><p><br></p><p><strong>About Us</strong></p><p><strong>HOYA Group</strong>: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA's divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.</p><p><br></p><p><strong>HOYA Vision Care</strong>: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient's life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.</p><p><br></p><p>We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It's a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.</p><p><br></p><p>We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.</p><p><br></p><p>By applying to this job and providing your mobile number, you are agreeing to receive an initial text from Hoya Vision Care, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies</p>