Bilingual Customer Service Representative

Job Description

<p><b>PLEASE READ:</b></p><p><b>Job Title: </b>Customer Service Representative (Bilingual)</p><p><b>Length: 3</b> Month Contract with potential for extension</p><p><b>Location: </b>Mississauga, ON (3 days in office)</p><p><b>Hours:</b> 8:30AM to 4:30PM (work day is 8 hours)</p><p><b>Must be fluent French and English</b></p><p><br></p><p><br></p><p><b>Responsibilities</b>:</p><p><br></p><ul><li>Responsible for professional and prompt answer of incoming customer inquiries within a B2B contact center environment in support of companies business lines.</li><li>Takes initiative to serve customers both proactively and reactively. Ensures that all responses conclude with full explanation of resolution of the customer's question/issue. </li><li>Efficiently provides customers with general product information, appropriate lead times, product availability, ship dates, freight rates, tracking shipments and providing proof of deliveries. </li><li>Verifies all orders for accurate pricing and terms before order entry. Sends Customer Order Acknowledgements to customers </li><li>Identifies trends in customer feedback/issues and, by working with the Customer Care manager, communicates these throughout companies Suggests business improvements and solutions wherever possible.</li><li>Identifies and solves customer service issues (e.g. billing) by working across departmental lines and using business knowledge and common sense.</li><li>Works in partnership with the Sales force to provide customer service and generate sales leads.</li></ul><p> </p><p><b>Knowledge/Skills/Experience:</b></p><p><br></p><ul><li>Strong verbal and written communication skills, including the ability to present ideas/concerns/work status in a tactful, convincing manner to peers and management.</li><li>French bilingualism</li></ul>