Job Description
Job Description
Job Description
Key Responsibilities
● Review and respond to Customer inquiries submitted by email regarding claims
initiations and general coverage questions.
● Providing the best-in-class service experience to all our customers – internal AND
external.
● Respond to email and phone inquiries from contract holders, dealerships, and repair
facilities.
● Build claims in our Claims portal based on the emails submitted. Upload pictures or
invoices and notify adjusters of the actions made.
● Prepare claims for review by an Adjuster for Approval.
● Provide insight into possible department and product enhancements.
● Seek opportunities for process improvements.
● Assist in building SOP’s based on process improvements.
● Take part in various projects as required by management.
● Manage case load for prompt follow ups on Pending Claims.
● Stay current on new products.
● Liaise with multiple departments for customer and dealer satisfaction.
● Any other duties deemed appropriate by the Claims Manager
Required Qualifications and Skills
● Minimum 2 years in a customer service environment, or equivalent experience.
● Fluent English spoken and written.
● Excellent ability to communicate effectively in written and spoken formats.
● Strong attention to detail.
● Independent – ability to work within given parameters with minimal oversight from
management.
● Ability to type at least 25-30 WPM.
● Familiarity with web-based programs and Office suite of products.
● Strong negotiation skills.
● Ability to multitask.
● Positive attitude.
● Strong collaboration skills.
● Able to work from 9 am PST to 5 PM PST.
● Completion of Automotive Technician certification course or equivalent experience in the
Automotive field
● Strong mechanical knowledge *Preferred.
1275 North Service Road, Suite 605
Oakville, Ontario L6M 2W2
Compensation and Benefits
● Remote work
● Competitive salary
● Ongoing training and development in claims administration and automotive knowledge
● Opportunities for growth within a leading Canadian protection program provider
● Collaborative, supportive team environment
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