Commercial Accounts Representative

Job Description

<p> <b>Who We Are:</b><br /> At OPENLANE we make wholesale easy so our customers can be more successful. <br /><br /><b>We're a technology company</b> building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. <br /><b>We're a data company</b> helping customers buy and sell smarter with clear, actionable insights they can understand and use. <br /><b>And we're an innovation company</b> accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. <br /><br /><b>Our Values: </b><br /><b>Driven Waybuilders.</b> We pursue challenges that inspire us to build, create, and innovate. <br /><b>Relentless Curiosity.</b> We seek to understand and improve our customers' experience. <br /><b>Smart Risk-Taking.</b> We transform risk into progress through data, experience, and intuition. <br /><b>Fearless Ownership.</b> We deliver what we promise and learn along the way. <br /><br /><b>What We Offer: </b> </p><ul><li><p> Competitive pay </p></li><li><p> Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) </p></li><li><p> Immediately vested 401K (US) or RRSP (Canada) with company match </p></li><li><p> Paid Vacation, Personal, and Sick Time </p></li><li><p> Paid maternity and paternity leave (US) </p></li><li><p> Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) </p></li><li><p> Robust Employee Assistance Program </p></li><li><p> Employer paid Leap into Service Day to volunteer </p></li><li><p> Tuition Reimbursement for eligible programs </p></li><li><p> Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization </p></li><li><p> Company culture of internal promotions, diverse career paths, and meaningful advancement <br /> </p></li></ul><p><b>We're Looking For:</b></p><p>We're looking for a <b>Commercial Accounts Representative </b>with experience in efficiently managing, reporting and scheduling the inventory and sale of vehicles through OPENLANE's platforms. As the Commercial Accounts Representative, you will be crucial in customer inquiries. </p><p></p><p><b>You Are: </b></p><ul><li><p><b>Detail Oriented. </b>Ensure sales vehicles meet account specifications. </p></li><li><p><b>Customer-Focused. </b>Provide prompt, courteous service and resolve customer issues in a friendly manner. </p></li><li><p><b>Adaptable. </b>Demonstrate flexibility in handling changing work environments. </p></li><li><p><b>Proactive.</b> Identify and address areas of concern, involving leadership as necessary. </p></li><li><p><b>Collaborative. </b>Work closely with other teams and stakeholders to identify and address concerns. </p></li></ul><p></p><p><b>You Will:</b></p><ul><li><p>Provide excellent customer service by assisting commercial clients with various procedures and requests in an efficient and timely manner, including through electronic communication channels (ie CMS, RepoHighway, Portal)</p></li><li><p>Ensure customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner </p></li><li><p>Coordinate administrative tasks for commercial vehicles, ensuring title management, and/or eBusiness processes are completed in accordance with company procedures</p></li><li><p>Review vehicle status, including pre-sale mechanical or reconditioning work, winterization, de-decaling, are completed in line with SLAs</p></li><li><p>Review vehicle inspection data and ensure necessary declarations, disclosures, lights, and notes are accurate </p></li><li><p>Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary) </p></li><li><p>Manually or electronically enter new data in an accurate and timely manner, including vehicle information, registrations and other documents </p></li><li><p>May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems </p></li><li><p>Support National Commercial Account Managers and Representatives with other administrative tasks related to remarketing commercial vehicles</p></li></ul><p></p><p><b>Must Haves:</b></p><ul><li><p>High School diploma or equivalent experience / education</p></li><li><p>1-2 Years' of related experience in an administrative capacity</p></li><li><p>Tech-savvy, and comfortable using Google Suite </p></li><li><p>Strong customer service and communication skills</p></li><li><p>Excellent organizational skills with high attention to detail</p></li></ul><p></p><p><b>Nice to Haves:</b></p><ul><li><p>Experience with AMS, VTrace, and other OPENLANE systems</p></li><li><p>Bilingual (English/French) is an asset </p></li></ul><p><br /><b>Sound like a match? Apply Now - We can't wait to hear from you!</b><br /> </p>