customer service service representative

Job Description

<h3>Job Description</h3><p>Job Description<p><strong>Benefits:</strong><br /><ul><li>Competitive salary</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li></ul><br /> Customer Service Representative<br><br>Location: Markham, ON<br><br>About Us: Join our dynamic and bustling insurance office in Markham! We pride ourselves on providing exceptional service to our clients and creating a positive, energetic work environment. Our team is dedicated, supportive, and always ready to go the extra mile.<br><br>Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our clients, handling inquiries, processing claims, and providing outstanding service.<br><br>Key Responsibilities:<br><br>Respond to customer inquiries via phone, email, and in-person<br />Process insurance claims and policy changes<br />Provide information about our products and services<br />Resolve customer issues in a timely and efficient manner<br />Maintain accurate records of customer interactions<br />Collaborate with team members to ensure a seamless customer experience<br />Qualifications:<br><br>Excellent communication skills in English; proficiency in Mandarin and Cantonese is a strong asset<br />Previous customer service experience, preferably in the insurance industry<br />Strong problem-solving skills and attention to detail<br />Ability to work in a fast-paced environment and handle multiple tasks simultaneously<br />Friendly, approachable, and professional demeanor<br />Must obtain or possess an OTL (Other Than Life) insurance license<br />What We Offer:<br><br>Competitive salary and benefits package<br />Opportunities for professional growth and development<br />A supportive and inclusive work environment<br />Convenient location in the heart of Markham<br />If you are passionate about customer service and looking for a rewarding career in a vibrant office, we would love to hear from you!<br><br>How to Apply: Please send your resume and cover letter to <span >cheryl.moulton@desjardins.com</span> with the subject line "Customer Service Representative Application."<br><br></p></p>