Customer Success Manager (Spanish Speaker)

Job Description

<p><h3>Product Success Manager (Spanish Speaker)</h3>
<p>1 week ago Be among the first 25 applicants</p>
<p><b> Global SaaS Scale-up | $28M Series B Investment</b><br/><b> Personalized 1:1 Coaching</b><br/><b> Toronto | Hybrid, 4 days in-office</b></p>
<p><b>About CloudTalk</b><br/>CloudTalk is an AI‑powered business communication platform backed by $28 million Series B investment from top venture firms. It serves 4,000+ sales and support teams globally, helping them deliver superior customer experience through calls, messages, and unified collaboration tools. The company partners with organizations such as Deel, TIER, Nokia, Glovo, and Rakuten, and is on a mission to build a unified ecosystem for sales and customer service teams.</p>
<p><b>The Challenge Ahead</b><br/>As a Product Success Manager, you will own a high‑value $1 M+ portfolio of customers across diverse industries. Your mission is to drive engagement, maximize adoption, and secure long‑term success, leading to seamless renewals and expansion opportunities. The role is ideal for a strategic, customer‑focused professional eager to solve technical roadblocks in a fast‑growing AI‑powered B2B SaaS environment.</p>
<p><b>What You'll Work On</b></p>
<ul>
<li>Own the full customer journey – from onboarding to renewals – ensuring customers extract maximum value from CloudTalk.</li>
<li>Serve as a trusted product expert, guiding clients through best practices and advanced feature adoption in collaboration with Technical Consultants.</li>
<li>Drive revenue expansion by identifying upsell opportunities and advocating higher‑tier plans.</li>
<li>Enhance customer health by monitoring usage, preventing roadblocks, and improving retention through analytics tools such as Velaris.</li>
<li>Collaborate closely with Sales and Product teams, ensuring seamless handoffs, sharing customer insights, and contributing to product innovation.</li>
</ul>
<p><b>What Makes You a Great Fit</b></p>
<ul>
<li>Customer‑first mindset, thriving on making customers successful.</li>
<li>Data‑driven and analytical – comfortable with Excel/Sheets, BI dashboards, and customer insights.</li>
<li>Technical aptitude – passion for learning software products inside out and guiding customers in leveraging full potential.</li>
<li>Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.</li>
<li>Proven experience in Customer Success, Onboarding, or Account Management at a SaaS company.</li>
<li>Familiarity with tools such as Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.</li>
<li>Business fluency in English and Spanish.</li>
</ul>
<p><b>Why You'll Love Being a CloudTalker</b></p>
<ul>
<li><b>Growth</b>: 1‑1 Coaching sessions with our communications advisor, Leaders Academy, Learning & Development budget.</li>
<li><b>Flexibility</b>: Unlimited Paid Time Off, Home Office Budget, MacBook for work.</li>
<li><b>Well‑being</b>: Recharge Fridays, fitness allowance, private health care.</li>
<li><b>Connectedness</b>: Referral bonuses, virtual & physical team buildings, company merchandise.</li>
</ul>
<p><b>What To Expect In Our Hiring Process</b></p>
<ol>
<li>Intro Call – Meet our Talent Acquisition Team.</li>
<li>Interview with the CX leaders.</li>
<li>Case Study Presentation – Show us your skills.</li>
<li>Culture Bar Raiser Call.</li>
<li>Offer!</li>
</ol>
<p>Apply now and be part of our journey to $100M ARR!</p>
<p>By submitting your application, you acknowledge that CloudTalk will process your personal data based on CloudTalk’s legitimate interest in finding the most suitable candidate and a pre‑contractual relationship with you. For more information on how CloudTalk processes your personal data, please refer to our Privacy Notice.</p></p>
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