Job Description
Job Description
Job Description
The Opportunity
Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office. This entry-level role is responsible for answering incoming calls, answering emails to book taxi services through riide’s advanced computer dispatch system.
The details
Status: Part-Time- Union (opportunity to transition too full-time)
Location: Saskatoon, SK (Onsite)
Start Date: Immediate
Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), weekends
Reports To: Dispatch Manager
The responsibilities
The Call Taker is responsible to:
- Support customer service excellence by answering incoming calls with professionalism and efficiency;
- Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
- Positively interact with the Dispatch Office team;
- Proactively deescalate customer complaints.
- Transfer issues to the Dispatch Manager; and
- Other duties as directed.
The requirements
To be successful as a call taker, you will possess:
- General knowledge of Saskatoon (key landmarks, road names, etc.);
- Strong computer technology skills with the ability to learn new systems quickly;
- Proven customer service skills;
- Fluency in English with excellent verbal and written communication;
- Ability to work as part of a team in an open office concept;
- Self-motivated and able to work independently as required; and
- Reliable transportation to and from work.
The company
Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide
In addition to riide, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.