Information and Communications Technology

Job Description

<p>Co-Op<br>Opportunity<br>Information<br>and<br>Communications<br>Technology<br>(ICT)<br>Position<br>(2<br>Available)<br>January April 2026</p><p><em>Posted</em><br><em>November</em><br><em>13,</em><br><em>2025</em><br>Internal/External</p><p>Date<br>of<br>Appointment:<br>Monday January 5, 2026</p><p>Reporting To<br>Manager of ICT Client Support</p><p>Description<br>As a HWCDSB ICT Co-op Student, you will support the school board's technology team by assisting with hardware and software troubleshooting, device setup, and user support. You will gain hands- on experience in a dynamic educational environment while contributing to the smooth operation of ICT services across schools and administrative offices.</p><p>Duties</p><ul><li>Prepare and configure hardware and software for deployment in educational and administrative settings.</li><li>Perform system imaging and software installations.</li><li>Troubleshoot and resolve technical issues related to the deployment.</li><li>Provide user support and training on Windows 11 features and functionalities.</li><li>Accurately update Helpdesk tickets and resolutions, including asset information, in the Helpdesk ticketing System.</li><li>Use the Helpdesk ticketing system to manage daily work assignments and priority tickets, ensuring high customer satisfaction.</li><li>Provide training on HWCDSB endpoint devices and software to staff, both individually and in groups.</li><li>Recognize and escalate complex issues as needed.</li><li>Collaborate with team members to ensure project milestones are met.</li><li>Support Audio-Visual equipment across school board networks, including interactive projectors and sound systems in classrooms, meeting rooms, and auditoriums.</li><li>Duties as assigned.</li></ul><p>Projects:</p><ul><li>Windows 11 Hardware Refresh Rollout.</li><li>iPad and Computer System configurations and deploys.</li></ul><p>Qualifications:</p><ul><li>Currently enrolled in a Computer Science, Information Technology, or related post- secondary program.</li><li>Strong understanding of Windows operating systems and computer hardware.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Eagerness to learn and adapt to new technologies.</li><li>Excellent interpersonal and communication skills.</li><li>Strong commitment to customer satisfaction.</li><li>Maturity in handling confidential information.</li><li>Valid driver's license and reliable vehicle for travel to various sites within the HWCDSB geographic area.</li><li>Ability to lift and move objects up to 10Kg (e.g., computers, monitors, UPS units).</li><li>Comfortable working at heights and on ladders.</li></ul><p>Location:<br>St. Mary Catholic Education Resource Centre<br>Salary:<br>Minimum Wage plus 4% Vacation Pay</p><p>Last<br>date<br>for<br>consideration:<br>Thursday<br>November<br>27,<br>2025<br>at<br>4:00<br>p.m.<br>Applicants shall submit a resume and cover letter to Apply to Education.</p><p>Please include the full posting title within the subject line. The resume must include two (2) Professional References; and a Pastoral Reference Letter is preferred. It must also include an authorization to contact references provided. Thank you to all applicants who submit their application. Please note that consideration will be given to those applicants who submitted a complete package. Only those applicants eligible for an interview will be contacted.</p><p>Education<br>Schools and administrative sites within the Hamilton-Wentworth Catholic District School Board (HWCDSB) give witness to the truth that Jesus Christ is the foundation and the heart of Catholic Education and the centre of its community. Central to this vibrant and student focused system is a vision of students as uniquely created in the image of God. This commitment is expressed and realized in the Board's Mission which is:</p><p><em>"In</em><br><em>union</em><br><em>with</em><br><em>our</em><br><em>Bishop,</em><br><em>to</em><br><em>enable</em><br><em>all</em><br><em>learners</em><br><em>to</em><br><em>realize</em><br><em>the</em><br><em>fullness</em><br><em>of</em><br><em>humanity</em><br><em>of</em><br><em>which</em><br><em>our</em><br><em>Lord</em><br><em>Jesus</em><br><em>Christ</em><br><em>is</em><br><em>the</em><br><em>model"</em><br>Hamilton-Wentworth Catholic District School Board (HWCDSB) Is Committed To Equity And Inclusion In The Recruitment And Hiring Of Qualified Staff Who Reflect The Diversity Of Students And Our Community. We Actively Encourage Applications From Members Of Groups With Historical And/or Current Barriers To Equity, Including, But Not Limited To</p><ul><li>First Nations, Métis and Inuit peoples, and all other Indigenous peoples;</li><li>members of groups that commonly experience discrimination due to race, ancestry, colour or place of origin;</li><li>persons with visible and/or invisible (physical and/or mental) disabilities.</li></ul><p>In our efforts to ensure an inclusive, diverse and representative workforce, HWCDSB will:</p><ul><li>value, promote and encourage the hiring of staff from</li></ul><p>under- represented communities;</p><ul><li>value applicants' additional experiences, lived experience, skills, backgrounds and perspectives;</li><li>collect voluntary self-identification data from applicants in accordance with the Ontario Human Rights Code, HWCDSB's Teacher Hiring Practices Administrative Procedures, and Ontario's Anti- Racism Data Standards.</li></ul><p>Where the required skills, ability and qualifications of candidates are relatively equal, candidates who self-identity as a member of one or more under-represented groups may be selected.</p><p>The HWCDSB is also an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. We also recognize our duty to accommodate and foster a culture of inclusion. We will provide accommodations during the hiring process. If an accommodation is required, please inform the Human Resources Team or Hiring Manager in advance of any part of the process. All information received relating to a candidate's required accommodation will be addressed confidentially.</p>