Posted:
Job Description
CGI is looking for an Operations and Support Analyst.The responsibilities of the operation and support analyst include, but are not limited to, the following:
- Support users of regulatory reporting and trading applications.
- Monitor processes and infrastructure.
- The resolution, tracking, and documentation of incidents and requests.
- Communicate with users and other teams.
- Participate in Change Management / Release Management (CMRM) processes.
- Contribute to development projects within an agile team.
- Execute quality, non-regression, and post-deployment tests.
- Contribute to the continuous improvement of our applications, our operations infrastructure, our processes, and our documentation.
- Conduct data analysis for our users or for improvement purposes.
Profile:
- Experience in a support role and operations in a complex information systems environment.
- University degree in computer science or relevant field.
- Experience in a financial environment considered a plus.
Skills:
- Ability to work with complex information systems.
- Ability to structure, document, and share knowledge.
- Written and oral autonomy in English.
- Familiarity with monitoring and job scheduling concepts.
- Familiarity with incident resolution and request handling.
- Familiarity with the ITIL framework considered a plus.
- Basic financial / capital market knowledge considered a plus.
Aptitudes:
- Organized.
- Methodical.
- Analytical.
- Communication skills.
- Teamwork.
Technologies:
- SQL - SQL Server, Oracle.
- Linux, Windows, Azure, Hadoop.
- Support / Ticketing tool.
- Scripting languages (Bash, Python, Powershell, etc.).
- Autosys or other job scheduling tools.
- Development and deployment toolchains (GIT, Jenkins, XL-Deploy, etc.).
- Various programming languages.