Job Description
Job Description
Job Description
Regional Slots Manager
Location: Calgary, AB
Department: Casino Operations – Slot Operations
Position Summary:
The Regional Slots Manager is responsible for the strategic leadership, financial performance, and operational excellence of slot operations across multiple casino properties within an assigned region. This role ensures consistent execution of company standards, regulatory compliance, revenue optimization, and guest satisfaction while leading and developing property-level slot management teams.
Key Responsibilities:
Operational Leadership
Provide oversight and direction for slot operations across multiple casino properties
Ensure consistency in slot floor standards, guest service, and operational procedures
Partner with property-level Slots Managers to achieve operational goals
Conduct regular property visits, audits, and performance reviews
Financial Performance & Strategy:
Drive slot revenue growth through strategic planning, analytics, and performance optimization
Develop and manage regional budgets and forecasts
Analyze key performance indicators
Optimize slot mix, game placement, denominations, and progressive strategies
Slot Floor & Product Management:
Oversee slot floor design, layout, and reconfigurations across the region
Evaluate and implement new slot products, systems, and technologies
Manage relationships with slot vendors and manufacturers
Coordinate slot procurement, installations, conversions, and removals
Compliance & Controls:
Ensure all slot operations comply with gaming regulations, internal controls, and company policies
Oversee adherence to slot accounting, machine integrity, and security procedures
Partner with Compliance, Internal Audit, and Surveillance teams as required
Team Leadership & Development:
Lead, mentor, and develop regional and property-level slot management teams
Support hiring, training, succession planning, and performance management
Foster a culture of accountability, collaboration, and continuous improvement
Guest Experience & Marketing Collaboration:
Collaborate with Marketing and Player Development teams to support promotions, events, and loyalty programs
Ensure slot floors deliver an engaging, high-quality guest experience
Address escalated guest concerns related to slot operations
Qualifications:
Education & Experience
Bachelor’s degree in Business, Hospitality, or related field (or equivalent experience)
Minimum of 7–10 years of progressive experience in casino slot operations
Prior multi-property or regional management experience strongly preferred
Knowledge & Skills
Strong understanding of slot analytics, revenue optimization, and performance metrics
In-depth knowledge of slot systems and gaming regulations
Proven leadership and team development skills
Excellent financial, analytical, and strategic planning abilities
Strong communication and vendor negotiation skills
Proficiency in Microsoft Office and slot performance reporting tools
Other Requirements
Ability to travel frequently within the assigned region (inter provincial Alberta)
Must meet all jurisdictional licensing and background check requirements
Flexible schedule, including nights, weekends, and holidays as needed
Work Environment
Fast-paced casino and office environments
Frequent travel between casino properties
Requires standing, walking, and extended periods on casino floors
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