Senior Technologist - Managed Services IT

Job Description

<p><b>Senior Technologist - IT & Cybersecurity (MSP/MSSP)</b></p><p><b>Location:</b> Hybrid in Calgary, AB REMOTE - MUST BE IN ALBERTA </p><p><b>Type:</b> Full-Time Reports to CEO</p><p><br></p><p><b>About the Opportunity</b></p><p>We're working with a <b>cybersecurity-focused Managed Services & Solutions Provider (MSSP)</b> supporting clients across regulated sectors including legal, finance, healthcare, and energy.</p><p><br></p><p>This role is ideal for a <b>senior MSP technologist, Project Lead, or team lead </b>who thrives on delivering complex projects-cloud migrations, network modernizations, VoIP rollouts, and cybersecurity implementations. You'll own technical outcomes from planning to delivery, coordinate with clients and internal teams, and continually improve automation and efficiency through scripting and AI tools.</p><p><br></p><p>If you're someone who enjoys seeing projects through from design to completion, values precision, and wants to work with a small, collaborative team, this is an opportunity to make a measurable impact.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b> Project Delivery & Implementation</b></p><ul><li>Lead end-to-end client projects, including migrations, infrastructure builds, and stack deployments.</li><li>Plan scopes, manage timelines, and ensure deliverables meet client and security standards.</li><li>Collaborate directly with clients to communicate progress, manage expectations, and document clearly.</li></ul><p><b> Systems & Network Engineering</b></p><ul><li>Deploy and optimize <b>Microsoft 365</b>, <b>Azure</b>, and <b>Windows Server</b> environments.</li><li>Implement and manage <b>3CX VoIP systems</b>, <b>Ubiquiti</b>, <b>Meraki</b>, and <b>Fortinet</b> networks.</li><li>Maintain secure connectivity (VLANs, VPNs, firewalls) and ensure resilience across environments.</li></ul><p><b> Cybersecurity & Automation</b></p><ul><li>Support EDR/SOC tooling (Defender, RocketCyber, SentinelOne, or similar).</li><li>Perform patching, endpoint protection, and risk-based hardening of client environments.</li><li>Use <b>PowerShell</b>, <b>Python</b>, or workflow tools like <b>Rewst, Zapier, N8N, Microsoft Copilot</b>, and <b>ChatGPT</b> to automate repetitive work and optimize operations.</li></ul><p><b> Collaboration & Documentation</b></p><ul><li>Work closely with internal technicians, vendors, and the SOC to deliver seamless outcomes.</li><li>Maintain detailed records in <b>IT Glue</b>, <b>ClickUp</b>, and PSA/RMM systems (Kaseya, Datto, etc.).</li><li>Contribute to process improvement and standardization within the service stack.</li></ul><p><br></p><p><b>What You Bring</b></p><ul><li><b>5+ years</b> in an MSP or MSSP environment handling project implementation or Tier 3 systems work.</li><li>Hands-on expertise across:</li><li>Microsoft 365 & Azure administration</li><li>Networking and security (Ubiquiti, Meraki, Fortinet)</li><li>VoIP deployment (3CX)</li><li>RMM/PSA and EDR/SOC tools</li><li>Practical scripting or automation experience (PowerShell, Python, or equivalent).</li><li>Excellent communication and documentation habits; strong client-facing presence.</li><li>Calm, organized, and accountable-someone who finishes what they start.</li></ul><p><br></p><p><b>Nice to Have</b></p><ul><li>Familiarity with cybersecurity frameworks (NIST, CIS, ISO 27001).</li><li>Microsoft, CompTIA, Cisco, or 3CX certifications.</li><li>Exposure to AI-driven service automation or governance.</li></ul><p></p>