Job Description
Role Purpose:
The Service Delivery Manager is responsible for ensuring that we deliver against client expectations and contractual obligations. You will act as the single point of contact for all service-related requests, and you will be the customer’s advocate within the business.
What I Do Is:
- Manage a portfolio of clients throughout their service lifecycle.
- Act as your client’s single point of contact for all service-related issues and requests.
- Prepare and present accurate reports relating to performance of our service against defined targets.
- Assist in delivery of internal and client facing projects, on time, within budget and to agreed standards.
- Collaborate with internal teams to ensure that all services we provide the client are delivered optimally.
- Work with Service Product Owners / Solution Managers to maintain and contribute to the development of services as part of our continual service improvement initiatives.
- Analyse the data to provide actionable insights that provide true value for the client.
- Communicate effectively with technical and non-technical audiences.
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