Systems Administrator, Integrated Solutions New Remote - India

Job Description

<p><h3>Overview</h3><p>Systems Administrator, Integrated Solutions</p><p>Remote - India</p><h3>About the job</h3><p>This position is essential for developing and delivering new functionalities, features, and automations to support Twilio's internal platforms. As a key contributor, you will be managing, configuring & optimizing Twilio’s Atlassian & ServiceNow Platforms designing scalable and sustainable solutions. The features you create will be utilized by multiple teams within Twilio, driving efficiency and productivity across the organization. Your work will empower our internal teams to build more delightful and efficient solutions, significantly impacting Twilio's overall operations.</p><h3>Responsibilities</h3><ul><li>Manage, configure, and maintain Atlassian products (Jira Software, Jira Service Management, Confluence, Bitbucket, Access, and related apps)</li><li>Ensure platform scalability, stability, and performance across multiple business units</li><li>Administer user provisioning, permissions, and security controls in line with compliance requirements</li><li>Design and implement advanced Jira workflows, automation rules, custom fields, and screen schemes</li><li>Configure Confluence spaces, templates, and permissions to improve collaboration</li><li>Manage marketplace apps and evaluate third-party integrations for business needs</li><li>Build and maintain integrations between Atlassian products and external systems (e.g., ServiceNow, GitHub, Slack, CI / CD pipelines, monitoring tools)</li><li>Develop and maintain REST API scripts for automation, reporting, and data exchange</li><li>Proactively monitor system health, license usage, and audit logs</li><li>Build dashboards, reports, and metrics to support leadership visibility and data-driven decisions</li><li>Partner with security and compliance teams to support audits and policy adherence</li><li>Establish and enforce standards for project setup, naming conventions, workflows, and usage</li><li>Perform day-to-day support, monitoring, and basic administration of the ServiceNow platform</li><li>Assist with creating and maintaining forms, lists, and reports</li><li>Act as first-line support for ServiceNow-related incidents and service requests</li><li>Escalate complex issues to Level 2 / 3 Engineers as needed</li></ul><h3>Qualifications</h3><p>Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u2019t followed a traditional path, don\u2019t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p><ul><li>5+ years of experience administering Atlassian tools in an enterprise environment</li><li>1+ years of experience administering ServiceNow platform in an enterprise environment</li><li>Deep expertise in Jira Software and Jira Service Management administration (schemes, workflows, automations, SLAs, permissions)</li><li>Strong knowledge of Confluence space management, templates, and governance</li><li>Experience with SSO / SAML, user provisioning (Okta, Azure AD, or similar)</li><li>Strong understanding of REST APIs, including how they work and how to integrate with different tools using APIs</li><li>Understanding of Agile, ITIL, and DevOps frameworks</li><li>Passionate about technology and enthusiasm for learning and working with new technologies</li><li>Champion good engineering habits (development and testing techniques, security, tech debt balance, agile habits) within your team</li><li>Excellent verbal and written communication skills</li><li>Bachelor’s and / or Master’s degree, preferably in CS, or equivalent experience</li><li>Experience on creating apps using Atlassian Forge</li></ul><h3>Location</h3><p>This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi).</p><h3>Travel</h3><p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p><h3>What We Offer</h3><p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p><h3>EEO / Privacy</h3><p>Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p></p>
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