Warranty Specialist

Job Description

<p><strong>Position Summary:</strong></p><p>The Warranty Technician is responsible for ensuring homeowner satisfaction by managing post-construction service requests and warranty issues in multi-family residential developments. This role involves direct interaction with homeowners, trade partners, and internal teams to assess, coordinate, and resolve warranty-related concerns efficiently and professionally.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Homeowner Support & Communication</strong></p><ul><li>Receive and respond to homeowner service requests via designated platforms.</li><li>Schedule and conduct inspections to evaluate warranty claims.</li><li>Clearly communicate warrantable vs. non-warrantable items based on warranty guidelines.</li><li>Provide timely updates and maintain positive homeowner relations.</li></ul><p><strong>Warranty Issue Resolution</strong></p><ul><li>Perform minor repairs and coordinate with trades for larger issues.</li><li>Supervise and verify completion of trade partner repairs.</li><li>Ensure all service requests are resolved within established timelines (e.g., 18 days).</li><li>Track and follow up on outstanding deficiencies.</li></ul><p><strong>Documentation & Reporting</strong></p><ul><li>Maintain accurate logs of service requests, inspections, and completed work.</li><li>Generate and manage work orders and purchase orders for non-warrantable repairs.</li><li>Update warranty coordinators and managers on escalated issues and progress.</li></ul><p><strong>Trade & Site Coordination</strong></p><ul><li>Schedule and oversee trade appointments, ensuring quality and timeliness.</li><li>Reschedule and manage follow-ups for missed appointments.</li><li>Ensure trades adhere to safety and quality standards.</li></ul><p><strong>Construction Knowledge & Safety</strong></p><ul><li>Interpret blueprints and understand scopes of work.</li><li>Identify construction deficiencies during walkthroughs and possession.</li><li>Maintain safety standards during inspections and repairs.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Minimum 1 years of experience in residential construction or customer service.</li><li>Strong understanding of construction practices, materials, and building codes.</li><li>Ability to read blueprints and interpret technical documents.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency with scheduling and documentation software.</li><li>Valid driver's license and ability to travel between sites.</li></ul><p></p>