Posted:
Job Description
Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax with paid training, flexible hours, and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and French.What is in it for you:
• Hourly salary of $24.88
• 12-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Rotating shifts 7 am and 11 pm Monday to Friday and 8 am to 8 pm Saturday and Sunday
• Hybrid work: 3 office days, from Tuesday to Thursday.
Responsibilities:
• Handle complex customer service requests accurately and efficiently at the first point of contact.
• Provide clear and comprehensive information on Canadian retirement and investment products.
• Support clients in completing forms and meeting policy-related requirements.
• Use multiple administrative systems to respond to requests according to service standards.
• Respond professionally to inquiries by phone and email.
• Identify recurring client concerns or issues and recommend process improvements.
• Propose solutions within established guidelines and initiate exceptions when needed.
• Ensure confidentiality and protect personal information.
• Stay up to date on products, policies, and procedures to deliver accurate service.
• Meet performance expectations in productivity, accuracy, and service excellence.
• Participate in team collaboration and contribute to a positive customer service culture.
• Process client transactions when required.
What you will need to succeed:
• High school diploma
• 2+ years of experience in administrative work and customer service
• Customer service skills focused on satisfaction and problem resolution
• Ability to establish and maintain positive relationships with clients
• Strong analytical and problem-solving skills
• Great attention to detail and high level of accuracy
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfortable working independently or as part of a team
• Ability to adapt to changing client needs and business processes
• Bilingual in French and English to support clients in both languages
• Excellent oral and written communication skills
• Previous experience in a contact center is considered a strong asset
• Technical support and troubleshooting experience – an asset
• Previous customer service experience in a contact center, retail environment, or service industry – an asset
Why Recruit Action?
Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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