Customer Service Representative - Freight & Logistics (Full-Time / Part-Time)

Job Description

<p><b> About Us </b><p></p><p> South West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency — ensuring our customers’ freight moves smoothly and on time. </p><p> We’re currently hiring for <b> two Customer Service </b><b> Representatives </b></p><ul><li><b> Full-Time (Monday to Friday)</b></li><li><b> Part-Time (Saturday & Sunday)</b></li></ul><p></p><p><b> About the Role </b></p><p></p><p> As a <b> Customer Service </b><b> Representative </b> , you’ll be the key link between our customers, dispatch, and billing teams — ensuring every shipment is planned efficiently, communicated clearly, and completed accurately. </p><p> You’ll handle customer inquiries, coordinate shipment schedules, and provide proactive updates throughout the delivery process. </p><p></p><p><b> Key Responsibilities </b></p><p></p><ul><li> Handle customer inquiries, create shipment orders, and schedule pickups. </li><li> Monitor customer portals, emails, and calls to ensure prompt responses and clear updates. </li><li> Coordinate with dispatch and operations to plan loads and resolve service issues. </li><li> Maintain and update customer SOPs, rate sheets, and account details. </li><li> Support dispatch or other operations staff as needed. </li><li> Keep accurate and organized digital records and communications. </li></ul><p></p><p><b> Qualifications & Skills </b></p><p></p><ul><li>2+ years of customer service experience, preferably in <b> transportation or logistics </b> . </li><li> Strong computer skills (TMW, MS Office, customer portals). </li><li> Excellent communication, multitasking, and time management skills. </li><li> High attention to detail with the ability to perform under pressure. </li><li> Team-oriented with a positive attitude and problem-solving mindset. </li><li> Typing speed of 40+ WPM. </li></ul><p></p><p><b> Nice to Have </b></p><p></p><ul><li> Experience in freight, trucking, or logistics. </li><li> Understanding of commercial vehicles, trailers, and bulk freight operations. </li></ul><p></p><p><b> Why Join South West Bulk Express </b></p><p></p><ul><li> Competitive pay and benefits. </li><li> Supportive, team-oriented environment. </li><li> Opportunity to grow within a stable, expanding company. </li></ul><p></p><p><b> Our Hiring Process: Transparent & Efficient </b></p><p></p><p> We keep it simple and respectful of your time. Here’s what to expect ?</p><p></p><p>1️⃣ <b>1-Minute Intro Video </b> – Record a quick intro (using Loom, Vidyard, or Google Drive link). </p><p> Tell us who you are and why you’d be a great fit for South West Bulk Express. </p><p>2️⃣ <b> Application Review </b> – We’ll review your resume and video submission. </p><p>3️⃣ <b>15-Minute Intro Call </b> – A brief chat to learn about your experience and goals. </p><p>4️⃣ <b> Strengths Assessment </b> – A short exercise to understand how you learn and work best. </p><p>5️⃣ <b> In-Person Interview </b> – Meet the team and discuss values, expectations, and fit. </p><p>6️⃣ <b> Paid Test Project </b> – Work with us on a small task, just like you’re part of the team. </p><p>7️⃣ <b> Final Chat with Management </b> – A short conversation with our leadership before the offer. </p><p>8️⃣ <b> Offer Stage </b> – If we’re both excited, we move forward quickly!</p><p></p><p> If you’re ready to be part of a company that values <b> efficiency, integrity, and teamwork </b> , we’d love to hear from you. </p><p>? <b> Apply now through LinkedIn </b> or email your resume and 1-minute intro video link to </p>