OS&D Clerk - Fastfrate Group (Edmonton)

Job Description

<h2 align="left">Role: OS&D Office Clerk</h2>
<p><b>Who we are: </b></p>
<p>Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started as an LTL over-the-road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation, including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.</p>
<p><b>Who we’re looking for:</b></p>
<p>Fastfrate Group is looking for a qualified OS&D person for our Ottawa office. You’ll handle the day-to-day exceptions of incoming trailers and containers. This position requires excellent communication and interpersonal skills as well as planning and organization ability necessary to perform the role effectively.</p>
<p><b>What’s in it for you: </b></p>
<ul>
<li>Unionized working environment</li>
<li>Well-established company backed by over 50 years of service</li>
<li>Health & Dental Benefits, pension after 1 year</li>
</ul>
<p><b>What you’ll do:         </b></p>
<ul>
<li>Manage a high volume of OS&D events and provide problem resolution for customers, dock & carriers</li>
<li>Investigate reasons for refusals, overages, shortages, damages and OWB’s</li>
<li>Work with all shippers & branches in resolving of issues</li>
<li>Cross check all unload reports promptly and capture discrepancies in our system</li>
<li>Work with the gathering of information related to approved disposals</li>
<li>Generate and submit accurate OS&D reports with proper systemic notes and supporting documents</li>
<li>Ability to be resourceful and proactive in dealing with issues that may arise</li>
<li>Perform daily dock checks to identify all OS&D freight or damages</li>
<li>All duties are highly critical, time-sensitive, and require an elevated diplomacy level when dealing with high-profile national customers.</li>
<li>Ensure compliance with company processes and procedures</li>
</ul>
<p><b>Must Haves: </b></p>
<ul>
<li>Minimum 1 year of OS&D experience in the transportation industry</li>
<li>Ability to work effectively in a team environment</li>
<li>Ability to work effectively under pressure to meet deadlines</li>
<li>Good computer skills required, Excel and Word</li>
<li>Steel toe boots or shoes required</li>
<li>Must have own means of transportation as not on a bus route.</li>
</ul>