PSW Team Lead | Jr. Care Planner

Job Description

<p><b>Company Description</b></p><p>Right at Home Ottawa provides compassionate, high-quality home care services to individuals with physical, medical, or memory challenges. Serving Ottawa, Nepean, Kanata, Cornwall, Brockville, and nearby areas, we offer a wide range of personal support, nursing, and specialized care services</p><p><br></p><p><b>About the Role</b></p><p>Are you a compassionate health professional ready to take on a leadership role in home care?</p><p> Right at Home Ottawa is looking for a PSW Team Lead / Junior Care Planner to support our growing team of caregivers and clients across the community.</p><p>This role is perfect for someone who enjoys a balance of client interaction, care coordination, and team mentorship while contributing to exceptional service quality and client satisfaction.</p><p><br></p><p><b>Role Description</b></p><p>In this full-time, hybrid role based in Ottawa, the PSW Team Lead / Junior Care Planner supports both clients and caregivers to ensure high-quality, compassionate home care. Key responsibilities include:</p><ul><li>Coordinating day-to-day care delivery by working closely with the Scheduler and Care Planner.</li><li>Conducting client assessments, developing personalized care plans, and updating them as needs evolve.</li><li>Supervising and mentoring PSWs, providing ongoing feedback and coaching to uphold care standards.</li><li>Acting as a primary contact for clients and families, ensuring effective communication and timely support.</li><li>Participating in recruitment, onboarding, and training of new caregivers.</li><li>Maintaining accurate documentation and reporting in the tools used.</li></ul><p><br></p><p><b>Qualifications</b></p><ul><li>Certification in one of the following: Personal Support Worker (PSW), Social Service Worker, Occupational Therapist Assistant / Physiotherapist Assistant, or recent RPN graduate (eligible to practice in Ontario).</li><li>Post-secondary education in a related field (e.g., healthcare, social services, business, or administration) is preferred.</li><li>2–3 years of experience in home care, community health, or administrative coordination.</li><li>Strong leadership and interpersonal skills with the ability to mentor and support caregivers.</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using client databases and scheduling systems.</li><li>Excellent written and verbal communication, organizational, and time management abilities.</li><li>Current First Aid and CPR (Level C) certification and Vulnerable Sector Check (issued within 6 months).</li><li>Valid driver’s license, reliable vehicle, and proof of insurance required.</li></ul><p><br></p><p><b>Why Join Right at Home Ottawa</b></p><ul><li>Be part of a trusted, mission-driven organization improving quality of life for clients and families.</li><li>Leadership growth opportunities in care planning and team supervision.</li><li>Hybrid work environment combining in-office collaboration, community engagement, and remote flexibility.</li><li>Supportive culture focused on teamwork, compassion, and professional respect.</li><li>Opportunity to make a meaningful difference — one client, one caregiver, one home at a time.</li></ul><p><br></p><p><br></p><p> Apply now — send your resume to<b> hrottawa@rightathomecanada.com</b> or apply directly through LinkedIn.</p><p> #OttawaJobs #HealthcareJobs #PSW #HomeCare #CarePlanner #TeamLead #RightAtHome #NursingJobs #CommunityHealth #HybridWork #Leadership #CaregiverSupport</p>